Returns and Refunds
Every item we sell is carefully inspected before it is shipped!
We will accept general returns for thirty (30) days from order receipt. Returned products must be in absolutely new and unused condition for a full refund.
Refunds for product not in new and unused condition will be limited to the difference between the retail price paid and the wholesale cost of the product. Shipping is not refundable.
When returning an item, please include a copy of your invoice. You can send your return to the address below:
Convenient Gadgets & Gifts
460 Buffalo Road – Door 100
Rochester, NY 14611
Holiday Gift Returns - Returns for purchases made between November 1st and December 25th will be accepted until January 31st.
Defective or Damaged
If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims must be made within seven (7) days of receipt of order.
If a refund is requested, you will receive a full refund, including the original shipping charge. If an exchange is requested, we will send out a replacement within one (1) business day from when we receive the defective product.
Please use our Contact Form to contact us for a return authorization and return instructions